F.A.Q.

You can select the products you like, add them to your cart and complete the payment by following the instructions. You will receive an order confirmation by email.

No, you can also purchase as a guest.

However, by registering you will be able to track orders and receive exclusive offers.

If your order has not yet been shipped, please contact us as soon as possible by email at enotecavinorosso@gmail.com or by phone at +39 350 973 6628 to request changes or cancellations.

We accept credit cards (Visa, Mastercard, Maestro, American Express), PayPal, bank transfer and cash on delivery (+10,00€).

Yes, we use certified payment systems with SSL encryption to ensure maximum security.

We currently ship to all of Italy and some countries in the European Union. Check available destinations at checkout.

For shipments outside Europe, contact us at enotecavinorosso@gmail.com for a personalized quote.

Generally, delivery takes 2-5 working days in Italy.

For shipments abroad, times vary depending on the destination.

Shipping costs depend on the weight of the order and the destination. We offer free shipping on orders over €79.99.

If the package is visibly damaged, accept it with reservations and contact us immediately, sending photos of the damage.

We will provide a replacement or refund.

Yes, you have 14 days from delivery to exercise your right of withdrawal.

The product must be intact and in its original packaging.

Contact us by email specifying the order number and the reason for the request. After verification, we will proceed with the refund within a few days.

Yes! If you have any doubts or need advice, our sommelier is available to help you choose the right wine for every occasion.

You can contact him by phone or via chat.