Question 1

⁠How can I place an order?

Accepted Answer

You can select the products you like, add them to your cart and complete the payment by following the instructions. You will receive an order confirmation by email.

Question 2

Do I have to register to purchase?

Accepted Answer

No, you can also purchase as a guest.However, by registering you will be able to track orders and receive exclusive offers.

Question 3

Can I change or cancel an order after I have placed it?

Accepted Answer

If your order has not yet been shipped, please contact us as soon as possible by email at enotecavinorosso@gmail.com or by phone at +39 350 973 6628 to request changes or cancellations.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, Maestro, American Express), PayPal, bank transfer and cash on delivery (+10,00€).

Question 5

Is the payment secure?

Accepted Answer

Yes, we use certified payment systems with SSL encryption to ensure maximum security.

Question 6

Which countries do you ship to?

Accepted Answer

We currently ship to all of Italy and some countries in the European Union. Check available destinations at checkout.For shipments outside Europe, contact us at enotecavinorosso@gmail.com for a personalized quote.

Question 7

What are the delivery times?

Accepted Answer

Generally, delivery takes 2-5 working days in Italy.For shipments abroad, times vary depending on the destination.

Question 8

⁠ ⁠How much does shipping cost?

Accepted Answer

Shipping costs depend on the weight of the order and the destination. We offer free shipping on orders over €79.99.

Question 9

What happens if the package arrives damaged?

Accepted Answer

If the package is visibly damaged, accept it with reservations and contact us immediately, sending photos of the damage.We will provide a replacement or refund.

Question 10

⁠Can I return a product?

Accepted Answer

Yes, you have 14 days from delivery to exercise your right of withdrawal.The product must be intact and in its original packaging.

Question 11

How do I request a refund?

Accepted Answer

Contact us by email specifying the order number and the reason for the request. After verification, we will proceed with the refund within a few days.

Question 12

Do you offer wine selection advice?

Accepted Answer

Yes! If you have any doubts or need advice, our sommelier is available to help you choose the right wine for every occasion.You can contact him by phone or via chat.

F.A.Q.